Fairford Leys Smile Centre

All the patients we spoke with were very positive about their care and treatment. This was also reflected in patient feedback. One patient told us they were "Satisfied with everything" and another "Very friendly and helpful". We found patients' dental records were informative and showed records of examinations performed, information given and medical history checks reviewed. This showed the dentist took patients' needs into account.

We found the practice had systems in place to reduce the risk and spread of infection. However there were areas of concern relating to the cleaning of equipment, the quality of water and the general cleaning of the practice. This meant the risk of patients contracting and infection was not minimised.

We saw staff attended relevant training courses. This meant patients were supported by staff who were qualified in their roles.

The practice asked patients and staff for their views. Items were actioned as a result of feedback. Audits were undertaken to oversee the quality of the service provided. This demonstrated the practice was auditing, monitoring and responding to feedback for the benefit of patients.