Background to this inspection
Updated
1 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 18 January 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
1 February 2022
About the service
Canwick House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It provides accommodation for a maximum of 20 older people in a single house. At the time of our inspection there were 14 people living at the service.
People’s experience of using this service and what we found
There was a process in place to carry out quality checks. These were carried out on a regular basis. The home was clean, and staff understood how to prevent and manage infections.
There was enough staff to support people. Appropriate employment checks had been carried out to ensure staff were suitable to work with vulnerable people. Arrangements were in place to safeguard people against harm and staff were aware of these. People said they felt safe.
People enjoyed the meals and their dietary needs were catered for. This information was detailed in people’s care plans. Staff followed guidance provided to manage people's nutrition and pressure care. People were supported by staff who had received training to ensure their needs could be met. Staff received regular supervision to support their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had good health care support from external professionals. When people were unwell, staff had raised the concern and acted with health professionals to address their health care needs. People had access to a wide range of activities and leisure pursuits and were involved in planning these.
We saw evidence of caring relationships between staff and people who lived at the home. Staff were aware of people's life history and preferences and used this information to develop relationships. People felt well cared for by staff. Care records were personalised and were regularly reviewed. People had been involved in the development and review of their care plan.
The provider had displayed the latest CQC rating at the home and on their website. When required notifications had been completed to inform us of events and incidents.
More information is in the detailed findings below.
Rating at last inspection
The last rating for this service was Requires Improvement (published 16 March 2018). At this inspection the service had improved to Good.
Why we inspected
This was a planned inspection based on the previous rating however the inspection was prompted in part due to concerns received about the management of the service. A decision was made for us to inspect. However, we did not examine those risks on inspection and are following up on our concerns outside of this regulatory process. We found no evidence during this inspection that people were at risk of harm from this concern. However we are continuing to monitor the issues with the provider.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.