16/02/2022
During an inspection looking at part of the service
We carried out this announced focused inspection on 16 February 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we asked the following three questions:
- Is it safe?
- Is it effective?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The practice appeared to be visibly clean and well-maintained.
- The provider had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies.
- Appropriate medicines and life-saving equipment were available.
- The provider had systems to help them manage risk to patients and staff.
- The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The provider had staff recruitment procedures which reflected current legislation.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system took account of patients’ needs.
- The provider had effective leadership and a culture of continuous improvement.
- Staff felt involved and supported and worked as a team.
- The provider asked staff and patients for feedback about the services they provided.
- The provider dealt with complaints positively and efficiently.
- The provider had information governance arrangements.
Background
Bridge Street Aspire Dental Care is in Banbury and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The dental team includes six dentists, two qualified dental nurses, two student dental nurses, one receptionist and the practice manager. The practice has two treatment rooms.
During the inspection we spoke with one dentist, two dental nurses, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
- Monday – Friday 8am to 8pm
- Saturday – Sunday 9am to 5pm
- Bank Holidays – 9am to 5pm
The practice closes for lunch each day
There were areas where the provider could make improvements. They should:
- Review the practice’s procedures for safeguarding a child who ‘was not brought’ for an appointment.
- Review the practice’s infection prevention and control audit execution to ensure the audit is completed correctly.
- Review the practice’s sharps procedures and ensure the practice is in compliance with its own policy.