The Care Quality Commission

Archived: NAViGO Health and Social Care Community Interest Company (CIC) - Headquarters

The Eleanor Centre, 21 Eleanor Street, Grimsby, South Humberside, DN32 9EA (01472) 625800

Provided and run by:
NAViGO Health and Social Care CIC

Important: This service is now registered at a different address - see new profile

All Inspections

2 November 2012

During a routine inspection

We spoke with several people who used community mental health services and who accessed the provider's employment and training scheme ("Tukes"). One person told us, 'I didn't go out for 10 years, not even to the garden, up to 12 months ago. It is marvellous; I am doing all sorts of training. I wouldn't have come this far without Tukes. Service users are involved in everything we do.' Another person who worked for Tukes told us, 'I love working here. I have been a domestic. I am a member of the independent forum.'

People who used the service told us how they had benefitted from the care and treatment provided. One person told us, 'I recently had a 'blip' and in two hours staff from the crisis team came. They've been fantastic with me and I can't fault them at all. It's the place to be.' Another person said, 'I love it here. They have helped me a lot. I was really poorly.'

People who used the service spoke very positively about the staff. One person, referring to the member of staff that worked with them, said, 'She is always straightforward and makes it fair for everybody.'

People who used the service were represented on the provider's board and on other executive groups. The provider's board included four community representatives, three of whom were required to be recent users of the service.