Background to this inspection
Updated
24 October 2018
Shefa Medical Practice provides primary medical services to approximately 4,800 patients in the city centre of Leicester. The practice is located at St Peter’s Health Centre, Sparkenhoe Street, Leicester.
The practice consists of two part time GP partners (one male and one female), one part time nurse practitioner, one part time practice nurse, two part time healthcare assistants, one part time pharmacist, one practice manager, one development manager supported by a team of receptionists and admin. The practice was a training practice and had a full time female doctor in the second year of her training.
Shefa Medical Practice was registered to provide the following regulated activities from the location: Treatment of disease, disorder or injury, Diagnostic and screening procedures, Family planning, Maternity and Midwifery services and Surgical procedures.
The practice was located within an area containing high levels of deprivation and had a large range of ethnicities within the locality.
The practice services are commissioned by Leicester City Clinical commisioning group (CCG). The practice has a General medical Services contract (GMS). The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.
The practice was open between 8am and 6.30pm and offered appointments between 8.30am and 5.45pm. The practice offered extended hours on Mondays, Wednesdays and Thursdays where appointments were available until 8pm.
When the practice is closed patients are asked to contact NHS 111 for out-of-hours care. Patients would be able to access appointments via the Extended Primary Care Healthcare hubs which were open evenings, weekends and bank holidays.
Updated
24 October 2018
This practice is rated as Good overall.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an unannounced comprehensive inspection at Location name on 17th September 2018. The inspection was completed due to the practice not being inspected since the change in registration.
At this inspection we found:
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Feedback from patients was mainly positive reporting they felt listen
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There were governance systems to ensure patients were treated safely and efficiently.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The nurses were well supported within the practice with the lead GP doing random supervision of clinics. The GP provided feedback on the sessions, positive or negative.
- The practice offered patients a range of ENT (ear, nose and throat) services by a trained doctor on site.
- Nurses and training doctors were well supported within the practice and had regular supervision sessions providing positive or negative feedback.
The areas where the provider should make improvements are:
- The practice should ensure safeguarding information is recorded for all vulnerable patients.
- Improve the system for identifying carers and ensure it is recorded on patient’s records.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.