14 March 2012
During an inspection looking at part of the service
As part of our review we talked with five people during our visit about the service they received. Everyone we spoke with told us they were happy and would recommend the practice to family and friends.
People said the staff were always polite, respectful and very friendly. They said their examinations and treatment were thorough and generally included regular checks of their teeth, gums and soft tissues areas.
People felt involved in making decisions about the dental care they received and were given the information they needed about this and the costs involved. People told us they were given time to consider the options available to them and were never put under pressure to have a specific treatment.
People we spoke with knew how to complain but had never had cause to do so.
There was a range of information available to people attending the practice about the services provided and the costs. Useful information on maintaining good dental health and general wellbeing was available within the waiting area.