Background to this inspection
Updated
10 December 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act.
This was a focused inspection to check on specific concerns we had received about the service provided and how people using the service were kept safe.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The inspection was unannounced.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We reviewed the information we had received about the service since the last inspection. We used this information to help plan our inspection.
During the inspection
We spoke with 15 relatives of people using the service by telephone. We spoke with the registered manager and a care co-ordinator. We received feedback by email from three staff members.
In addition, we reviewed a range of records relating to the management of the service including staff rotas, eight care plans and 12 staff records.
After the inspection
We continued to seek clarification from the provider to validate evidence found.
Updated
10 December 2021
About the service
Micbee Care & Employment Limited provides personal care to people in their own homes. There were 20 people using the service at the time of this inspection.
People’s experience of using this service
Relatives told us they felt their family member received safe care. Staff spoken with said people using the service were kept safe and were treated with dignity and respect.
People received support from a regular carer or group of care staff and these staff members were recruited safely. Where risks to people had been identified, assessments were completed to help keep them safe. People received their medicines safely when they needed them.
People's needs were assessed, and care plans put in place to support them safely and effectively. Staff were receiving appropriate training to assist them in their role. There were enough staff to support people's needs.
The provider had systems in place to monitor, assess and improve the quality and safety of the service being provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
The last overall rating for this service was good (published March 2019).
Why we inspected
We received concerns in relation to how the service was provided and how people using the service were kept safe. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has not changed. This is based on the findings at this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Micbee Care & Employment Limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor the service and information we receive about them. If we receive any concerning information we may inspect sooner.