The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Gillingham

Middlefield House, Marlott Road, Gillingham, Dorset, SP8 4FA (01747) 826222

Provided and run by:
Winning Smiles (Gillingham) Limited

All Inspections

7 February 2014

During a routine inspection

The practice had two dentists and four dental nurses who provided dental treatment. We spoke with five people to gain their views and experience of the service and treatment received from their dentist. All people were complimentary about the service they received. One person told us, "I have always found all the staff very helpful and the dentist is gentle." Another person said, "I am happy with my dentist they explain everything clearly to me. I would not go anywhere else."

People told us they could express their views and make informed decisions about their treatment. We looked at four individual dental treatment records. These records showed the reasons why treatment was recommended, people's agreement to treatment choices and any oral health advice given.

There were procedures in place to clean and sterilise dental equipment to minimise the risk of people getting an infection. Staff had received regular training to prevent the risk of infection. Staff were aware of their responsibilities in reducing the risk of infection within the practice.

Staff felt well supported by the provider and practice manager. One staff member said, "I am happy working here, I feel well supported."

There were arrangements in place to deal with foreseeable emergencies. There was a range of equipment, emergency medicines and oxygen available for dealing with forseeable medical emergencies.