Archived: Queens Street Medical Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Queens Street Medical Group on 3rd August 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Risks to patients were assessed and generally well managed. The system to identify when risk assessments required reviewing was being improved at the time of inspection.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
• Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by the management team.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

There were areas of practice where the provider should make improvements:

• Request and keep copies of references for new members of staff.
• Continue to put in place systems to identify risk assessments and policies which need to be updated, and update those which have passed their renewal date.
• Keep to the established programme of meetings for the nursing, admin and reception teams.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice