28 January 2013
During a routine inspection
One person told us ''It's amazing. It was explained and I felt confident.' That person's parent said 'The dentist is so gentle and explains things as they go along.' Another told us the surgery staff were very friendly and 'always puts you at ease.' A parent of a third person said 'The staff are helpful and the dentist always gives age-appropriate explanations without talking down. They explain options to us.'
The surgery had sufficient processes in place to ensure treatment was delivered safely. All areas of the building were clean and tidy and there were robust infection control processes in place to ensure people were treated safely. We noted that the provider was checking relevant indicators of safety such as sterilising instruments and the availability of medications.
The provider had a comprehensive complaints policy in place and we saw that both complaints and less formal patient comments were followed up in an appropriate manner. This ensured that the practice continued to examine its processes and provide a good service to people.