Kingston Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

This assessment took place between 27 Nov and 5 Dec 2024. Kingston Care Home provides care to up to 67 people. At the time of our assessment there were 67 people using the service. The service had made improvements and no longer in breach of regulations. The service now ensured people’s right to privacy and to be treated with dignity was respected at all times. People took part in a wider range of activities to support their wellbeing. There were now enough skilled and experienced staff who received relevant training and support through supervision at more regular intervals. Management of the service was more consistent and the registered manager was highly regarded. Governance systems were now effective and records management had improved. The environment was better maintained. Staff understood how to safeguard and protect people from risk of abuse. Risk to people was managed well. Learning from events was used to improve the safety of the service. Checks were carried out of the premises and equipment to ensure they were safe. Infection risks were managed well. Recruitment practice was safe and suitable staff were employed at the service. People received care focussed on their individual needs including those related to their protected equality characteristics. Staff understood people’s rights and how these should be met. People were provided with information which met their individual communication needs. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People were supported to stay healthy and received their medicines when needed. People’s care was regularly reviewed to ensure this remained effective. Staff were valued, supported with their wellbeing and encouraged to raise concerns which were listened to. There was a culture of improvement, inclusivity and partnership working, focused on supporting people to achieve positive outcomes.

People's experience of this service

People were satisfied with the care and support provided at Kingston Care Home. They were looked after by a staff team that was caring, responsive and who knew them well. People were safe and staff knew how to keep them safe from harm. Prompt action was taken when safety concerns were reported, to keep people safe when this was needed. People, and others involved in their care, were included in assessments of their needs. People’s choices and preferences were used to plan and deliver care and support to meet their individual needs. People had choice and control about how their care and support was provided and staff supported them to be as independent as possible. Staff were skilled and experienced and provided care in line with people’s choices and preferences. Staff treated people with kindness, dignity and respect. People’s health and wellbeing was monitored to check they were experiencing intended outcomes from the care and support provided to them. People could access support for their health and care needs when they needed this. There was an open, friendly and welcoming culture at the service. People undertook a wide range of activities which supported their independence, health and wellbeing. The registered manager understood the needs of people using the service and made sure staff were focussed on meeting these in line with people’s choices and preferences. People’s feedback and experiences were used to continually improve the quality and safety of the service.