Archived: Clinic Also known as Coyne Medical

Updated 11 June 2019

Coyne Medical is located at 109A New Kings Road, Fulham, London, SW6 4SJ in the London borough of Hammersmith and Fulham.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities: treatment of disease, disorder or injury, maternity and midwifery services and diagnostic and screening procedures.

Services provided include: pregnancy care; child health; women’s health; men’s health; sports medicine; childhood immunisations; blood and other laboratory tests; and travel health and medicine. Patients can be referred to other services for diagnostic imaging and specialist care.

The practice is open Monday to Friday from 8am to 7pm and on Saturday 10am to 2pm and does not offer out of hours care. Patients are signposted to Doctorcall, a private out-of-hours medical service, outside of the practice’s opening hours. The provider’s website can be accessed at www.coynemedical.com

How we inspected this practice

Before the inspection we reviewed a range of information submitted by the practice in response to our provider information request. During our visit we interviewed staff, observed practice and reviewed documents.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

•Is it safe?

•Is it effective?

•Is it caring?

•Is it responsive to people’s needs?

•Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 June 2019

This practice is rated as Good. (Previous inspection 23 April 2018 not rated) Choose a rating

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Coyne Medical on 16 May 2019 as part of our inspection programme. The practice is an independent GP practice located in Fulham, London.

Dr Lucy Hooper is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Coyne Medical is an independent provider of medical services and offers a full range of private general practice services. This is the second inspection of the service, and the first rated inspection.

Twenty-one people provided feedback about the service. All the feedback we received was very positive about the staff and services provided by the practice.

Our key findings were:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
• The practice was aware of current evidence-based guidance and they had the skills, knowledge and experience to carry out their roles.
• The practice had systems and processes in place to ensure patients were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
• There was a clear leadership structure and staff felt supported by management.
• The practice had systems in place to collect and analyse feedback from patients.
• The practice was aware of their responsibility to respect people’s diversity and human rights.

The areas where the practice should make improvements are:

• Review auditing of all prescribers to ensure safe prescribing in line with best practice guidelines.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care