Archived: Kingdom Healthcare Services Ltd

Updated 10 February 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’

The inspection of Kingdom Healthcare Limited took place on 20 January 2017. We gave the service 48 hours’ notice of the inspection because the location provides a domiciliary care service and we needed to be sure staff would be available for us to talk to, and that records would be accessible. The inspection was undertaken by one inspector.

Before the inspection we looked at the information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us by law.

During our inspection we undertook telephone calls to the one person using the service and their family member. We spoke with two care workers, the administrative manager and the registered provider.

We reviewed the care records for the person using the service to ensure they were reflective of people’s current needs. We also examined three staff files and other records relating to the management of the service including, staff rotas, training records and quality auditing records.

Updated 10 February 2017

This inspection took place on 20 January 2017 and was announced.

This was the first comprehensive inspection carried out at Kingdom Healthcare Limited.

Kingdom Healthcare Limited is a recruitment agency providing temporary staff and permanent placements to healthcare establishments. At the time of this inspection they were also providing a domiciliary care service to one person living in their own home.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered was manager was not available on the day of our inspection but the registered provider was available to assist us with the inspection.

People felt safe. Staff had been provided with safeguarding training to enable them to recognise signs and symptoms of abuse and how to report them. There were risk management plans in place to protect and promote people’s safety. Staffing numbers were appropriate to keep people safe. There were safe recruitment practices in place and these were being followed to ensure staff employed were suitable for their role. People’s medicines were managed safely and in line with best practice guidelines.

Staff received regular training that provided them with the knowledge and skills to meet people’s needs. They were well supported by the registered manager and had regular one to one supervision and annual appraisals.

Staff sought people’s consent before providing any care and support. They were knowledgeable about the requirements of the Mental Capacity Act (MCA) 2005 legislation. Where the service was responsible people were supported by staff to access food and drink of their choice to promote healthy eating. If required, staff supported people to access healthcare services.

People were treated with kindness and compassion by staff; and had established positive and caring relationships with them. People were able to express their views and to be involved in making decisions in relation to their care and support needs. Staff ensured people’s privacy and dignity was promoted.

People received care that was responsive to their needs. Their needs were assessed prior to them receiving a service. This ensured the care provided would be appropriate and able to fully meet their needs. People’s care plans were updated on a regular basis or when there was a change to their care needs. The service had a complaints procedure to enable people to raise a complaint if the need arose.

There was a culture of openness and transparency at the service. Staff were positive about the management and leadership and felt well supported. The service had quality assurance systems in place, which were used to good effect and to continuously improve on the quality of the care provided.