Blackberry Orthopaedic Clinic - Exeter

Updated 12 September 2019

Updated 12 September 2019

This provider is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at the Blackberry Orthopaedic Clinic - Exeter on 15 August 2019 as part of our inspection programme.

Blackberry Orthopaedic Clinic - Exeter is a small clinic which offers a range of Bupa Health screening assessments aiming to give a clear picture of the patient’s health and how it can be improved. The provider offers screening to private patients only.

The provider has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the provider. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the provider is run.

Our key findings were:

•The care provided was safe. There was a culture of placing safety at the core of activity. Staff told us they were encouraged to contribute to the organisation as a whole whether on safety or any other matters.

•Screening services were comprehensive. There were failsafe systems to ensure abnormal screening results were acted upon.

•There was a strong emphasis on encouraging patients to adopt healthier lifestyles and staff followed this up with patients to stress its importance.

•There was effective leadership and staff expressed satisfaction about the work. There was a low staff turnover.

The areas where the provider should make improvements are:

•Risk assess the provision of emergency medicine to determine what emergency medicines should be stocked at the Clinic.

We saw the following outstanding practice:

There was a strong ethos to provide effective health and lifestyle advice. Any lifestyle advice was and proactively followed up. After three months and six months intervals, staff called the patients to see if the advice had led to any longer lifestyle changes. Although staff had begun to collect data it was too early to assess the positive impact.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care