Lakeside View Nursing Home

Updated 3 April 2024

Date of assessment 10 April to 8 May 2024 Lakeside View Nursing home is a care home that provides nursing and personal care for up to 49 people, including people living with dementia. At our last inspection, this service was rated good. The assessment initiated on 10 April 2024 was prompted by a review of information we held about this service. We assessed a total of 6 quality statements from the safe, caring and responsive key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Our overall rating remains good. We found good practice in relation to risk management, staffing levels, safeguarding people from abuse and improper treatment and staff skills, competence and knowledge. We found staff treated people with kindness, dignity and respect. We identified some improvements were needed with the consistent approach to planning peoples end of life care, medicines management and assessing people's capacity in line with the principles of the Mental Capacity Act 2005. The registered manager was responsive to our findings and we were assured with the immediate action taken to improve these areas.

Updated 3 April 2024

People told us they felt safe living at Lakeside View Nursing Home. Relatives told us they had no concerns about how their loved ones were treated. Comments included, "They treat him very well, he is safe" and "I think she is treated very well and they do their best to keep her safe." Relatives told us staff identified when people's needs changed and were proactive in responding to new risks. Comments included, "They have tried to put more things in place and have increased her support so she gets one to one support" and "They respond quickly if I have concerns, they call me if she has a fall even if there is a near miss they will call." People told us they were supported by knowledgeable and experienced staff. Relatives also felt staff demonstrated the necessary skills to effectively support people. Comments included, " Staff are trained, in fact very well trained." People and their relatives told us they received their medicines when they needed them. Comments included, "I get what I need every day." People told us they were consistently treated with kindness and respect. A person told us, "They aren’t carers to me, they are friends." Relatives also spoke positively about the kind and caring nature of staff. A relative told us, "The staff are very good, we are pleased with the staff, they are helpful and kind." People and their relatives told us they were involved in planning for the future and their views and preferences for care at the end of their lives was sought. Comments included, "Staff have discussed the future with us, we have all this planned, they have discussed our wishes."