We carried out a review of the data available to us about The Hollies Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Hollies Medical Centre, you can give feedback on this service.
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students) – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at The Hollies Medical Centre on 2 November 2017 as part of our inspection programme.
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
There was a strong focus on continuous learning and improvement at all levels of the organisation.
Staff worked well together as a team, knew their patients well and all felt supported to carry out their roles.
The practice had a proactive Patient Participation Group (PPG) who worked closely with staff to monitor and develop services.
The areas where the provider should make improvements are:
A risk assessment for Legionella should be undertaken.
The arrangements for allowing reception staff who have not had a Disclosure and Barring Service (DBS) check to undertake chaperoning duties should be reviewed.
The infection control training for all staff should be reviewed.
A comprehensive practice environmental risk assessment should be completed.
Chief Inspector of General Practice