The Chase Care Centre

Updated 9 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team consisted of three inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

The Chase Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with one person who used the service and 12 relatives about their experience of the care provided. We spoke with nine members of staff including a regional manager from the provider organisation, registered manager, deputy manager, nurses and care workers.

We reviewed a range of records. This included eight people’s care records and multiple medication records. We looked at three staff files in relation to recruitment. A variety of records relating to the management of the service, including policies and procedures were also reviewed. We looked at training data and quality assurance records.

Updated 9 September 2021

About the service

The Chase Care Centre is registered to provide accommodation, personal and nursing care for up to 110 people aged 18 and over with a range of complex health and care needs. At the time of our inspection, 109 people were living at the service.

The Chase Care Centre is divided over three floors and accommodates people within six separate units, some of which have adapted facilities. The service supports people with complex nursing and residential needs which include supporting young people with acquired brain injuries, people with mental health needs, physical needs and people who are living with dementia.

People’s experience of using this service and what we found

People and their relative told us they felt safe. People were safeguarded from the risk of abuse by trained, knowledgeable staff and received safe care and treatment.

Risks to people’s health, safety and wellbeing had been identified, assessed and reviewed regularly. Staff were provided with guidance to support people safely.

Any incidents and accidents at the service were analysed and action taken in response to the findings.

Medicines were managed safely, and strong infection prevention and control procedures were followed. This included the safe facilitation of visits for relatives and friends.

Staff were recruited safely to the service with all relevant pre-employment checks completed. Staffing levels were consistent at the service and reviewed regularly.

Quality assurance processes were robust. The registered manager used a wide variety of methods to monitor the safety and quality of the service and make improvements where needed. Staff and relatives told us that the registered manager was approachable, and staff were confident that action would be taken if they raised concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 31 October 2019).

Why we inspected

This was a planned inspection based on our ongoing monitoring of the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.