We carried out a review of the data available to us about Staffing Plus Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Staffing Plus Ltd, you can give feedback on this service.
Staffing Plus provides personal care for one person who lives in their own flat within a specially adapted building. The service is registered to provide support for older people and younger adults. An application was made following the inspection to include Mental Health and Learning Disabilities and Autism to their registration. At the time of the inspection one person was using the service.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People felt they were safe and relatives raised no concerns over how staff cared for their loved one. Staff knew how to escalate issues and concerns and were aware of potential risks when providing support. Staff used correct equipment, such as gloves and aprons when assisting people. Accidents and incidents were managed appropriately.
Staff received an effective induction and were prepared for their role. Staff had received training and felt able to support people confidently. People felt that staff supported their individual needs and requirements. People received food and drinks as required and were supported to attend any medical appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt staff were caring towards them. People were given choices and were able to make their own decisions. Staff supported people to be independent and ensured that people’s privacy and dignity was maintained.
People felt involved in the development of care plans and daily support. Care plans provided staff with information about people’s needs and preferences and how they would like these to be met. A complaints procedure was in place and people knew how to raise concerns.
People, relatives and staff thought the service was managed well. The registered manager was described as being available to people. Systems were in place to monitor the delivery of the service.
The service applied the principles and values of Registering the Right Support and other best practice guidance. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
Rating at last inspection
This was the first inspection since the provider registered on 03 March 2016.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk