The Care Quality Commission
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  • Homecare service

Archived: Supporting Solutions

3 Dimple Lane, Crich, Matlock, Derbyshire, DE4 5BQ (01773) 853107

Provided and run by:
Supporting Solutions Limited

Important: This service is now registered at a different address - see new profile

All Inspections

13 November 2013

During a routine inspection

Our inspection was discussed and arranged one day in advance. This was to ensure we had time to speak with staff, as well as people using the service. There were 24 people using the service at the time of the inspection. We spoke with five people or their relatives by telephone. We spoke with two staff and the provider.

People received safe and appropriate care because their needs were assessed before care was delivered. We saw information to demonstrate how arrangements to seek people's consent to care or treatment had been agreed. We found that people were involved in making decisions and choices were offered.

Several people described the service as excellent. All the people we spoke with confirmed that they and their relatives were treated with respect and were kept informed and involved in key decisions. One person said, 'They have never let us down, they discuss what is needed. They keep us informed by either text or phone. They are helpful and friendly and stay the allocated time, or more.'

We found medicines were not always administered or managed safely because suitable systems were not in place.

People using the service and staff told us there was sufficient training to ensure that people's needs were understood and met.

There were systems in place to monitor the quality of the service.

We found records were stored securely and most of the information was suitable and up to date.

During a check to make sure that the improvements required had been made

At our visit to Supporting Solutions in July 2012 we found that the provider did not have effective systems to assess and monitor the quality of the service provided, or to manage the risks to the safety of staff supporting people. We judged that this had a minor impact on people using the service and asked the provider to take action. This review was carried out using evidence sent to us by the provider to inform us of the progress made after our visit in July 2012. We found that the provider had taken appropriate action.

The provider sent us evidence of the systems in place to assess and monitor the quality of service provided. This included using surveys to find out the views of people using the service, their relatives, staff and external professionals. The provider also sent us evidence of the systems in place to identify and manage risks to the safety of staff who support people. This included assessing the potential risks for staff working in people's homes.

19 July 2012

During a routine inspection

We spoke by telephone with three of the people who use the service. They all agreed that their privacy and dignity was respected by the service's support workers and they were encouraged to be as independent as possible. People had been involved in drawing up and reviewing their care plans.

People told us that staff listen to them and act on what they say. One person said, '[Staff] work on a very personal level'I feel at ease with staff and like their company.' All the people confirmed that their support workers work with them the way they like. People told us their team of workers were consistent and the Supporting Solutions' office kept in touch with them and communicated any changes to their care package.

Two of the people we spoke with were being supported to take their prescribed medicines and described safe practice from support workers. One person said that their workers were, 'fantastic'.

The people we spoke with were very positive about the overall quality of the service they received. One person said it was, 'excellent', and another said it was, 'second to none.' They felt their comments to the manager and support workers were listened to and acted upon and they knew how to make a complaint if they were unhappy with the service they received.

Although people's experience of the service was positive we found the provider did not have a sufficiently comprehensive system of assessing and monitoring the quality of service that people receive.