We carried out a review of the data available to us about Delight Supported Living Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Delight Supported Living Ltd, you can give feedback on this service.
Delight Supported Living Ltd, provides personal care and support to people living in their own homes in the Morecambe area. At the time of inspection there were 70 people receiving a service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People were supported to be safe. Comments included; ‘I feel completely safe with everyone, they’re very kind and respectful of me and my home’ and ‘ They always make sure I have everything I need before they leave’.
There were enough staff to meet people’s needs safely and without rushing. Staff had received training appropriate to their role which helped ensure they could support people effectively. Staff confirmed they had enough time to support people safely.
People had been involved in developing their care plans, care records included clear information about their needs and wishes. People's cultural needs and preferences had been included.
Staff helped ensure people were kept safe from the risk of infection and COVID-19.
The majority of people we spoke with praised the management of the service and found them approachable and responsive. Where people had concerns they felt they could raise these directly.
Staff, praised the management team and felt fully supported in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good. (Published 16 January 2020)
Why we inspected
We undertook this focused inspection as part of a random selection of services which have had a recent Direct Monitoring Approach (DMA) assessment where no further action was needed to seek assurance about this decision and to identify learning about the DMA process.
Delight Supported Living provides personal care and support to people living in their own homes. At the time of the inspection the service Delight Supported Living Ltd was providing support to 40 people and employed 24 staff.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives told us the service was safe. Medicines were well managed, and people felt staff were confident giving them medicines. One person told us, “They [staff] help with medicines and do this well.” Staff were aware of how to identify and report safeguarding concerns. Staff followed infection control procedures. One person told us, “Staff wear gloves and wash their hands.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible in their best interest; the policies and systems in the service supported this practice. People were involved in their care planning. One person told us, “I know about my care plan it is updated regularly, they [staff] listen to me.” Staff told us that they received training and felt supported in their role. People were supported with meals and told us the staff knew their preferences. One person said, “I have porridge in the morning and they [staff] know that.”
The service was caring. People told us the staff treated them with kindness and respect. One person said, “The staff couldn’t be better.” Another said, “They [staff] are nice people, they are respectful.” Staff were aware of how to protect people’s privacy and dignity and people told us the staff did this well. People felt supported to make decisions about their daily lives.
People told us they had no concerns or complaints about the service. Staff had received training in end of life care. Staff supported people to go out shopping and attend appointments when they needed to. Staff were aware of people’s communication needs and how best to support them. People told us the service is flexible and responsive to their needs. One person said, “I recently asked for an earlier bedtime call and they are accommodating.” Another said, “If I go on a hospital visit they adjust it [call time] around it.”
People told us the service was well managed. One person said, “The [registered] manager is super she comes out and gets stuck in.” Another said, “The managers are smashing.” Staff told us they attended staff meetings and information was shared with them. There was a positive staff culture. We found the management team receptive to feedback and keen to improve the service. The registered manager worked with us in a positive manner and provided all the information we requested.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 30 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of the service at this location. The registered provider had moved offices since our last inspection visit. They told us they had moved to allow them to grow and expand. At this inspection we found all fundamental standards had been met.
People spoke extremely positively about the quality of service provision on offer. Staff were described as caring and kind. People valued the relationships they had developed with their staff team. They told us staffing levels met their personal needs and praised the continuity of staffing provided by the service.
Arrangements were in place to protect people from risk of abuse. People told us they felt safe and secure when being supported by Delight Supported Living Ltd. Staff had knowledge of safeguarding procedures and were aware of their responsibilities for reporting any concerns. We saw evidence action was taken when safeguarding concerns were raised.
Although the registered manager took action following safeguarding concerns being raised we found that statutory notifications to the Commission in relation to safeguarding incidents were not always submitted in a timely manner. We have made a recommendation about this.
Staff told us that Delight Supported Living Ltd was a good place to work. They praised the management and the way in which the service was run. They told us communication was good and described the managers as caring and approachable.
The registered manager had an active presence in the office and oversaw the running of the service. They did not however have any formal auditing systems in place to show they had checked the quality of work and the safety of the service. We have made a recommendation about this.
Staff were positive about ways in which the service was managed. Staff spoke highly about levels of training on offer and support from management. Staff described the working culture as positive.
Recruitment procedures were in place to ensure checks were made on staff prior to them starting work. This allowed the service to check people’s suitability for working with vulnerable people.
Suitable arrangements were in place for managing and administering medicines for people who required support with this.
Care plans were in place for people who used the service. Care plans covered support needs and personal wishes. Plans were reviewed and updated at regular intervals and information was sought from appropriate professionals as and when required. The service had systems in place to monitor and manage risks.
People told us that staff were appropriately trained to carry out their role. Staff praised the training on offer. They told us it enabled them to carry out their tasks proficiently.
Strategies were in place to promote healthy eating where appropriate and good practice guidelines had been referred to when people needed support with eating and drinking.