Archived: Lawn Park Care Home

Lawn Park Care Home is a residential care home providing personal and nursing care to 33 people aged 65 and over at the time of the inspection. The service can support up to 49 people in one building.

People’s experience of using this service and what we found

The service provided safe care for the people living there. Staff knew how to identify and report any safeguarding concerns. Risks to people's personal safety and any specific risks were assessed and managed well. Risks associated with the service environment were assessed and mitigated. There were enough staff to keep people safe. People received their medicines as prescribed. People were protected from the risk of acquired infections.

People's needs and choices were assessed in line with current legislation and guidance in a way that helped to prevent discrimination. People and relatives felt staff were well-trained to meet people’s needs. People were supported and encouraged to have a varied diet that gave them sufficient to eat and drink. The staff team worked well with external professionals to ensure people got the healthcare they needed in a timely way.

The provider had taken steps to ensure the environment was suitable for people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with dignity and respect by a kind and caring staff team. People were involved in making decisions about their care. Staff respected people's right to confidentiality. Relatives and friends were encouraged to visit, and there were no restrictions on visiting times.

People were encouraged to take part in activities which were meaningful to them. People were supported to practice their faith if this was important to them. People’s communication needs were identified and met. The provider had a system in place to respond to complaints and concerns.

The service was well-led. Staff felt supported in their work and took pride in providing good quality care. The registered manager and provider worked to create an open and transparent culture. People felt involved in the home and what went on there. The registered manager and provider undertook audits of all aspects of the service to review the quality of care, and identify areas where improvements were needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 27 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the charitable body and the registered manager we refer to them as being, ‘the registered persons’.

At the last inspection in July 2016 the service was rated Good.

At this inspection we found the service remained Good.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received safe and effective care from staff. Staff had a good understanding of the various types of harm and their roles and responsibilities in reporting any safeguarding concerns.

Risks to people's individual needs and the environment had been assessed. Staff had information available about how to meet people’s needs, including action required to reduce and manage known risks but this was always done safely.

There were sufficient numbers of staff to meet people’s care needs and staff were recruited safely. Staff received regular training and supervision and were able to reflect on the care and support they delivered and identified further training requirements.

People received their medication as prescribed. Medicines that were required as and when were not always given safely. Staff were able to explain the process they followed when supporting people to safely take their medication. Records we checked confirmed this.

People’s rights were protected under the Mental Capacity Act 2005. People were supported to eat and drink sufficient amounts to meet their nutritional needs. External health professionals were involved in people’s care when required.

People’s care plans reflected their individual needs and personal wishes. People and their relatives were involved in the development of their care plans and these were reviewed regularly. Advocacy information was made available to people.

The service encouraged feedback from all people involved with the service. A complaints process was in place. People were able to make a complaint and felt confident that staff and the registered manager would respond appropriately.

People were very satisfied with all aspects of the service provided and spoke positively of both staff and management team. People received care and support from kind, caring and compassionate staff, who respected their privacy and dignity at all times.

People had confidence in the registered manager and the way the service was run. The vision and values of the staff team were person-centred and made sure people were at the heart of the service.