Zetland Court

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 1 February 2022 and was announced.

Updated 11 February 2022

Zetland Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At the time of our inspection visits Zetland Court was registered to accommodate 65 older people and there were 58 people living there. People lived in two buildings in a residential area of Bournemouth. One building provided specialist support for people living with dementia and the main building where people with personal care and nursing care needs lived. At the time of our inspection 11 people were receiving nursing care.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

People were supported by staff who understood the risks they faced and how to support them to reduce these. Records did not always reflect the knowledge held by staff.

Staff understood how to identify and report abuse and advocated on people’s behalf to ensure their access to appropriate support from other agencies. Staff also supported people to take medicines safely.

People were supported by caring staff who worked to ensure they enjoyed lives that reflected their life experiences and preferences. Communication styles and methods were considered and staff supported people to understand the choices available to them.

This meant people were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the systems and processes operated in the service supported this.

Staff felt supported to develop their skills and knowledge so that they could provide a high quality of care to people .

People, relatives and professionals told us they could confidently raise any concerns and these were addressed appropriately.

Robust quality assurance systems involved people and led to a safer and better quality service.

Further information is in the detailed findings below.