Integral Care Solutions Limited

Updated 14 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced comprehensive inspection took place on 12 September 2017 by one inspector.

We checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law. We also contacted and met the health and social care commissioners who monitor the care and support of people living in their own home.

During this inspection we spoke with three people using the service and two of their relatives. We spoke with a care manager from social services and also spoke with three members of staff including the registered manager and two care staff.

We reviewed the care records of four people that used the service and the recruitment records for three members of staff. We also reviewed records relating to the management and quality assurance of the service.

Updated 14 October 2017

Integral Care Solutions Limited provides personal care for people living in their own homes. There were seven people receiving personal care at the time of the inspection.

The provider registered to provide personal care in March 2015 and began providing care at this location in Northampton in March 2016; this was their first full comprehensive inspection.

The service provided safe care to people living in their own homes. Staff understood their responsibilities for safeguarding people from harm and followed the provider’s policies to provide people’s prescribed medicines safely.

There were enough suitably skilled staff to meet people’s needs. People received their care at the agreed times. Staff had been recruited using safe recruitment practices; people had been involved in developing interview questions to help find suitable staff.

People received care from staff that had received training to meet people’s specific needs and regular supervision to carry out their roles.

People received care from a regular staff group who knew them well which helped to develop positive relationships. People were treated with respect and helped to maintain their dignity.

People received a balanced diet from staff that understood their dietary needs. People were helped to maintain their independence and dignity by the consideration and support from staff.

People were supported to access healthcare professionals and staff worked closely with health services when required.

People’s risks were assessed and staff had person-centred care plans they followed to mitigate these risks. Care plans were updated regularly and people and their relatives were involved in their care planning where possible.

Staff sought people’s consent before providing care and people’s mental capacity was assessed in line with the Mental Capacity Act 2005.

The provider and registered manager continually assessed, monitored and evaluated the quality of the service to identify areas for improvement, and implement change where required.