The Care Quality Commission
  • Doctor
  • Independent doctor

Lily House

Overall: Good read more about inspection ratings

11 The Shrubberies, George Lane, South Woodford, London, E18 1BD (020) 7175 1802

Provided and run by:
ANPC Healthcare & Travel Clinic Ltd

All Inspections

13 September and 23 October 2023

During a routine inspection

This service is rated as Good overall

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led – Good

We carried out an announced comprehensive inspection at Lily House on 13 September and 23 October 2023 This inspection was conducted as part of our ongoing inspection programme of registered independent health providers.

Advanced NPractitioners Consultancy (ANPC) & HealthCare Limited (also known as Lily House) is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: treatment of disease, disorder or injury. ANPC Healthcare Limited provides a fee-paying service focusing on the provision of services relating to the delivery of travel vaccinations, childhood immunisations, ear wax removal, personal health screening and occupational health screening.

The registered manager of the service is the provider of services at Lily House. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The provider had systems in place which kept clients safe. These systems included checks on staff working at the service, service policy reviews and assessment of systems used to deliver services to ensure they were fit for purpose. This included ensuring client information was stored appropriately.
  • Clinicians at the service were aware of current evidence-based guidance and had the skills and knowledge to deliver effective care and treatment.
  • The provider obtained consent to care and treatment in line with legislation and guidance.
  • Audits were used by the provider to improve delivery of care.
  • Provision of services considered client demand and included timely access appointments which included face-to-face and telephone consultations.
  • Governance processes implemented by the provider allowed the service to run effectively.
  • Learning and improvement were key components of the service. Learning was used to improve and build on existing services.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

05/07/2018

During a routine inspection

We carried out an announced comprehensive inspection on 5th July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Lily House is a Nurse led private health and travel clinic in South Woodford offering a range of services primarily including healthy lifestyle advice, travel advice and immunisations.

The Registered Manager is the owner of the business and the sole practitioner within it. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of the inspection we received 13 comment cards from clients of the clinic. All the cards were positive and most commented on the friendliness, efficiency and the professionalism of the staff. Several mentioned that they would recommend the clinic to a friend.

Our key findings were:

  • The clinic had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the clinic learned from them and improved processes.
  • Staff involved clients with their procedures and treated them with kindness, dignity and respect.
  • Clients found it easy to get an appointment at a time that was convenient to them.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The clinic was well managed with supportive leadership.
  • Policies and procedures had been thoroughly reviewed and applied.
  • Staff were valued and appropriately trained for their roles.
  • There was an increasing client demand for the clinic from an increasing geographical area.

There were areas where the service could make improvements and they should:

  • Review the replacement of curtains in the consulting room on a more regular basis.