Letter from the Chief Inspector of General Practice
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Colsterworth Medical Practice on 14 March 2018 as part of our inspection program.
At this inspection we found:
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
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Staff involved and treated patients with compassion, kindness, dignity and respect.
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Feedback from patients was positive in terms of the care and treatment they received although some expressed concerns about the time it took to get an appointment with a GP.
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There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
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Complete actions outstanding from the recent infection control audit.
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Review arrangements within the dispensary to minimise the risk of dispensing errors.
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Adhere to the providers own polices with regard to the frequency of medicines stock control .
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Continue to monitor rates of patient satisfaction and seek ways to improve.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice