22 March 2023
During an inspection looking at part of the service
Belgrave Court Residential Care Home is a residential care home providing accommodation and personal care to up to 30 people, some of whom may be living with dementia. At the time of our inspection there were 20 people living at the home.
People’s experience of using this service and what we found
People told us they felt safe living at Belgrave Court Residential Care Home and received care in line with their needs and wishes. One person told us, "I didn't believe I could get such wonderful care and treatment."
The provider, management team and staff had worked hard to make improvements in the home, and to improve people’s outcomes. People, their relatives and staff told us the home was well managed and there was a positive atmosphere. One persons relative told us, "They are very friendly carers here, we see it all the time. It's first class care and informal."
Governance and oversight systems had been embedded, sustained and were fully effective in ensuring appropriate standards of quality and safety were maintained at the home.
Staff had received training in safeguarding and knew how to identify and report concerns. Any safeguarding issues had been reported in line with guidance.
Systems and processes to mitigate risks to people’s safety and wellbeing had been improved to ensure staff had sufficient information to support people in line with their needs, risks and preferences. Accidents and incidents were documented, investigated and reviewed to identify any patterns and trends, with lessons learned considered to help reduce future risks.
There were enough well-trained staff available to meet peoples care and support needs. Medicines were managed safely by trained staff.
The home was clean, with effective cleaning and infection control processes in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 22 December 2022) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulation.
Why we inspected
This focused inspection was carried out to follow up on action we told the provider to take at the last inspection. This report only covers our findings in relation to the key questions of safe and well led which contain those requirements. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained requires improvement based on the findings of this inspection. Please see the safe and well led sections of this full report.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last inspection, by selecting the 'all reports' link for Belgrave Court Residential Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.