The Care Quality Commission
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Archived: Alzheimer's Society - Sheffield

Overall: Good read more about inspection ratings

Bamforth Building, 110 Burton Street, Hillsborough, Sheffield, South Yorkshire, S6 2HH 07850 928797

Provided and run by:
Alzheimer's Society

Important: This service was previously registered at a different address - see old profile
Important: This service was previously registered at a different address - see old profile

All Inspections

3 April 2017

During a routine inspection

Alzheimer’s Society Sheffield supports people living in their own homes who have a diagnosis of dementia before their 65th birthday. Support is based on individual need and access to activities in the local community and in people’s own homes is provided to facilitate breaks for carers. The agency office is based in the Hillsborough area of Sheffield, close to all amenities and transport links. The service is available 363 days each year from 7am to 11pm. At the time of this inspection Alzheimer’s Society Sheffield was supporting seven people whose support included the provision of the regulated activity ‘personal care’.

There was a registered manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Whilst the service had been operating in Sheffield for some years, the Alzheimer’s Society Sheffield office had moved location and was newly registered with CQC on 4 April 2016.

This was the locations first inspection and short notice was given. We told the registered manager two days before our visit that we would be coming. We did this because the registered manager is sometimes out of the office supporting staff or visiting people who use the service. We needed to be sure the registered manager would be available.

People receiving support and their relatives spoken with were positive about their experience of Alzheimer’s Society Sheffield. They told us they felt safe and they liked the support workers.

We found systems were in place to make sure people received their medicines safely should this type of support be required.

Staff recruitment procedures ensured people’s safety was promoted.

Staff were provided with relevant induction and training to make sure they had the right skills and knowledge for their role. Staff were provided with supervision and appraisal at appropriate frequencies for their development and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the registered provider’s policies and systems supported this practice.

The support provided was person centred and flexible to suit the needs of the person supported. Support staff were always introduced and matched with the person to facilitate good relationships. Staff knew people well and positive, caring relationships had been developed.

People were encouraged to express their views and opinions. Relatives told us they were involved in decisions about their family members support.

People were supported to access a range of leisure opportunities so their choices were respected and their independence was promoted.

People said they could speak with staff if they had any worries or concerns and they would be listened to.

There were effective systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to.