Cygnet Community Services West Midlands

Updated 20 October 2017

CAS Community Services West Midlands provides long stay residential rehabilitation step down services for patients. CAS Community Services West Midlands is run by CAS Behavioural Health Limited. The provider had changed names from Cambian Adult Services to CAS Behavioural Health[ in December 2016.

The service is provided from three locations; 45 Portland Road is a female only unit with a total of four beds; 20a and 20b Turls Hill Road and 12 Woodcross Street are male only units with a total of eight beds. 

CQC register CAS Community Services West Midlands to carry out the following regulated services:

• treatment of disease, disorder or injury.

A registered manager is in place. The service was last inspected by CQC on 9 and 10 May 2016. The service was found to be non-compliant in:

• Regulation 17 HSCA (RA) Regulations 2014 Good governance.  The provider did not update Mental Health Act policies in line with the revised Mental Health Act Code of Practice and not all staff were trained in the new Mental Health Act Code of Practice. This was a breach of Regulation 17(2)(a)  . ​

During this inspection, we found they had met the requirements of this regulation. 

Updated 20 October 2017

We rated CAS Community Services West Midlands as good because:

• Staff were caring and compassionate in their work with patients. They were available to support patients and encouraged them to become independent at their own pace. Staff knew their patients well; they knew their strengths and limitations and treated patients as individuals.
• The service had shown sustained improvement since the previous inspection. The registered manager and house managers had improved consistency of processes. 
• Staff were up to date with mandatory training and received regular supervision. Sickness and turnover was low.
• All locations had a homely and well-maintained environment. Staff and patients ensured houses were kept clean and carried out regular checks of the environment.
• Records were clear, comprehensive and detailed. Care plans and risk assessments were up-to-date and personalised. Staff monitored the physical health of patients and knew how to support patient’s needs.
• Staff routinely reported incidents and managers reviewed these and made changes to practice as a result. Staff and patients received excellent support following incidents.

Updated 20 October 2017