Archived: The Providence Projects - Knole Road

We spoke with people accommodated in "Knole Road" and seven other similar properties provided by The Providence Projects for people who attended their structured day programmes.

In total we spoke with13 people to hear about their experiences of the support and help they received.

We spoke with four of staff team about training and their roles and responsibilities.

We also spoke with representatives from two statutory agencies who had arranged placements for people at The Providence Projects for their views about the service.

The 13 people we spoke with were at different stages of their treatment programmes but all expressed positive views. They told us they were treated with respect. People who had had specific cultural needs said these were accommodated and upheld.

There were arrangements in place that ensured the help and support people required was assessed and delivered in a way that met their individual needs.

People were protected from risks associated with the unsafe use and management of medication.

The provider had arrangements in place that ensured staff were appropriately supported in relation to their responsibilities to enable them to provide the support and help people needed.

The provider had effective systems in place to monitor and assess the quality of the service they provided and ensure risks to the welfare and safety of people were properly managed.

We inspected seven properties used to accommodate people taking part in treatment programmes.

We spoke with ten people who were at various stages of their treatment programmes. Everyone spoke highly of the staff and described them as 'brilliant', 'amazing', 'professional' and 'fantastic'.

We observed the graduation of a person who had completed a 12 week treatment programme. We also observed a weekly community meeting attended by most of the 37 people participating in programmes.

People told us they were treated with respect.

We saw that people were fully involved in their treatment programme and their progress was regularly reviewed.

Procedures were in place to protect people from harm and being exploited.

The accommodation people occupied was safe, furnished and located close to local amenities. Everyone we spoke with was satisfied with their accommodation. One person said, 'It is a darn sight nicer than where I was before.'

Staff working for Providence Projects had received training appropriate for their respective roles, whether as a counsellor, housing support worker or physical therapist. They also received regular supervison and support.

There were systems and procedures in place to enable people to influence the service they received and check that the quality of it was being maintained and where necessary improved.