3 January 2013
During a routine inspection
People told us they felt safe in the surgery and felt confident in reporting any issues of concern to any of the staff employed at the practice, although they said they would initially speak to the dentist. We did not receive any negative comments regarding the service during discussions with people.
The staff made available all the records we asked to see. We saw the practice was proactive in obtaining people's feedback by changing the months when these were obtained. We saw how past action had been put in place and how they were considering the last comments regarding a bike rack for the car park.
People were complimentary about the care and treatment they received as one person told us: "It's a lovely practice, the staff are friendly and welcoming." Two other people we spoke with told us: "We travel quite a long way because we come as a family group and we have found an excellent dentist here, so we want to stick with him."