We carried out a review of the data available to us about Trust Care Solutions Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trust Care Solutions Ltd, you can give feedback on this service.
Trust Care Solutions Ltd provides personal care to people living in their own homes. At the time of our visit, they were providing personal care to two people.
People’s experience of using this service and what we found
People using the service told us they felt safe with the staff. The provider had procedures in place to inform staff of how to protect people from abuse and avoidable harm. Risks to people were assessed and management plans were in place where risks were identified. The provider had a system in place to record and monitor accidents and incidents. There were sufficient numbers of staff to meet people’s needs and safe procedures were followed when recruiting new staff. People were protected from the risks associated with the spread of infection. Medicines were managed safely.
People were supported by staff that had received appropriate training and support to do their jobs and meet people’s needs. They were supported to eat and drink and maintain a balanced diet based on their needs and preferences. People's needs were assessed before they started to use the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
Staff had developed positive caring relationships with people who used the service. People were encouraged to remain as independent as possible and to do as much as they could for themselves. Staff maintained people's dignity and respected their privacy. People were able to express their views about how their care was provided and staff helped them accordingly. The importance of confidentiality was understood and respected by staff.
People received care and support that was personalised and responsive to their individual needs. Care plans provided staff with clear and detailed guidance about the individual care and support needs of people who used the service. Staff had a good understanding of people’s needs, choices and preferences, and were aware of how to meet people’s individual needs as they changed. Complaints were listened to and action was taken to address concerns or issues.
There was an open and inclusive culture in the service, with staff, people, relatives and other external professionals encouraged to help improve the service provided to people. Effective systems were in place to quality assure the services provided, manage risks and drive improvement. Staff were aware of their responsibilities in ensuring the quality of the service was maintained. The registered manager worked closely with other external organisations to ensure people needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 25 November 2016 and this is the first inspection.
Why we inspected:
This was a planned inspection based on when the service started operating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.