11 February 2013
During a routine inspection
We spoke with five people who received treatment on the day of our inspection including children whose parent had consented for us to talk with them. Each person expressed positive comments about the care and treatment they received. One person said, 'They are very polite and welcoming .They always know my name and I am never rushed.' Another person commented, 'The dentist puts me at ease. I feel very relaxed with him.'
People told us costs and treatment options were explained to them. This meant people were well informed and able to make choices.
We found people's privacy and dignity were respected at the practice. We heard all the staff were courteous, friendly and polite
Effective cleaning systems were in place to ensure people's health was protected against the risk of acquiring infections from unclean equipment.
Suitable medication systems were in place to manage medicines.
There had not been any recent recruitment of staff. We found criminal records bureau checks had been carried out and checks of professional registration had been undertaken for existing staff. This meant people were appropriately protected.
We saw complaints information was available and people using teh service confirmed they felt able to raise any concerns.