We carried out a review of the data available to us about Heaton Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Heaton Lodge, you can give feedback on this service.
People’s experience of using this service and what we found
People using the service told us they felt safe. People were protected from the risk of abuse because staff had appropriate training and guidance had been followed. People’s risks had been identified and managed appropriately. Staff had been recruited safely and there were sufficient numbers of skilled and experienced staff to meet people’s needs. People’s medicines were managed safely. Infection control procedures were followed.
Staff working in the service had received training and support to make sure they were competent. Care records demonstrated that when there had been changes in people’s needs outside agencies had been involved to make sure they received the correct care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service did support this practice. People were supported to maintain a healthy diet.
People were supported by staff that promoted independence, respected their dignity and maintained their privacy. Staff acted on people's needs and in accordance with their wishes. Where people needed specific support or care, this was delivered in accordance with people's needs. Staff demonstrated a good knowledge about people they were supporting. People were involved in decisions relating to the care they received.
People's needs were assessed, and care and treatment were planned and delivered in line with their care plan. People received care that was tailored to their individual needs, taking into account their preferences. Care plans contained information about each person’s condition and were reviewed regularly. People were encouraged to pursue their hobbies and interests. People and their relatives felt confident their concerns would be taken seriously and would be addressed.
People, relatives and staff felt the service was managed well. There was an open and transparent culture. Quality assurance systems were in place to monitor the running of the service and the effectiveness of systems in place. Feedback was welcomed to drive continuous improvement within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 4 July 2016 and this is the first inspection.
Why we inspected:
This was a planned inspection based on when the service started operating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.