• Doctor
  • Independent doctor

55 Harley Street

Overall: Good read more about inspection ratings

55 Harley Street, London, W1G 8QR (020) 3757 5631

Provided and run by:
Skin55 Limited

Latest inspection summary

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Background to this inspection

Updated 19 July 2019

Skin55 Limited is a consultant led provider of specialist dermatology services located at 55 Harley Street, London, W1G 8QR. The location has five floors and a lower ground floor. The reception, waiting room and administrative offices are on the ground floor as well as accessible toilet facilities. The lower ground floor is the main area for therapies which includes a laser room, two rooms for minor surgical procedures and a nurse treatment room which includes equipment for phototherapy. There are ten consultation rooms throughout the premises as well as regular toilet facilities. There is lift access to all floors.

The clinic employs a manager, three nurses and two reception staff. The nursing staff consist of a band 7 equivalent nurse and two band 6 equivalent nurses.

There are 14 consultant dermatologists who rent rooms from the provider and work under practising privileges (the granting of practising privileges is a well-established process within independent healthcare whereby a medical practitioner is granted permission to work in an independent hospital or clinic, in independent private practice, or within the provision of community services). All the consultants hold NHS substantive positions. The consultants source their own patients and provide care and treatment with the support of the providers nursing team. One of the nurses specialises in skin cancer, a second nurse leads on dermatology and a third nurse leads on minor surgery.

Services provided include skin cancer care, medical and surgical dermatology (under local anaesthetic), laser treatment, phototherapy, mole mapping and wound care.

The clinic is open 8.30am to 8pm Monday to Friday and 8.30am to 12pm every Saturday. The clinic provides care and treatment for approximately 200 people a week.

How we inspected this service

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our inspection team was led by a CQC lead inspector. The team included a specialist adviser.

Overall inspection

Good

Updated 19 July 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at 55 Harley Street as part of our inspection programme.

55 Harley Street is a consultant led dermatology centre providing diagnosis and treatment of both acute and chronic skin disease.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We did not receive any competed CQC comment cards however we spoke with five people who used the service and all the feedback was very positive.

Our key findings were:

  • The clinic provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment in accordance with evidence-based guidance.
  • Patients reported that they were treated with kindness and respect and they were involved in decisions about their care.
  • The clinic organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the clinic was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Review safeguarding training requirements for non-clinical staff to ensure that it is in line with intercollegiate guidance.
  • Continue to develop quality improvement activity.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care