9 January 2017
During a routine inspection
The service is registered to provide personal care and support to people in their own homes. At the time of the inspection the service was providing support and personal care to nine people who were living in their own homes within a ‘supported living’ facility in the community. Supported living enables people who need personal or social support to live in their own home supported by care staff instead of living in a care home or with family. The levels of support people received from the service varied, according to their assessed needs and levels of independence.
There was a registered manager in post at the time of our visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The service was safe because people were protected from the risk of abuse and avoidable harm and staff were aware of the processes they needed to follow. People were supported by enough members of staff who knew them well enough to ensure their needs were met. We also found that people received support with their prescribed medicines, where required.
The service was effective because people received care from staff who had received adequate training and had the knowledge and skills they required to do their job effectively. People received care and support with their consent, where possible and people’s rights were protected to ensure people were not unlawfully restricted.
People were supported to maintain good health because staff worked closely with other health and social care professionals when necessary.
The service was caring because people were supported by staff that were friendly, caring and supportive. People received the care they wanted based on their personal preferences and likes and dislikes because staff took the time to get to know people well. People were also cared for by staff who respected their privacy and dignity.
People were encouraged to be as independent as possible and were supported to express their views in all aspects of their lives including the care and support that was provided to them, as far as reasonably possible.
The service was responsive because people felt involved in the planning and review of their care and staff communicated with them in ways they could understand. People were also encouraged to offer feedback on the quality of the service and knew how to complain.
The service was not always well led because the provider had some quality monitoring processes in place to monitor the safety and quality of the service. However, it was not always clear how this information had been analysed or used to improve the service. The provider had not always notified us about incidents that had occurred as required, by law.
Staff felt supported and appreciated in their work and reported Hebe Healthcare to have an open and honest leadership culture.