Archived: Shine Herts

Updated 29 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2014 and to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us. The provider also completed a provider information (PIR) return and sent it to us on 3 February 2017. This is a document that tells us about the service what they do well and any developments they plan to make.

The inspection was unannounced and carried out by one inspector.

During the inspection we spoke with two people who used the service, two staff members, the deputy manager, the registered manager, the provider and the deputy service manager of the provider’s quality assurance team. We viewed information relating to two people’s care and support plans and two staff recruitment files. We also reviewed records relating to the overall monitoring and management of the service.

Updated 29 June 2017

The inspection took place on 18 May 2017 and was unannounced. This was the first inspection since the service was re- registered under a new provider in September 2016.

Park Lodge provides accommodation for up to nine people with mental health conditions. At the time of this inspection there were nine people living at Park Lodge.

There was a manager in post who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at Park Lodge. Staff understood how to keep people safe and risks to people's safety and well-being were assessed and kept under regular review to help to keep them safe. People's medicines were managed safely, by staff who had received training.

People had their needs met in a timely way and we observed there were sufficient numbers of staff who had the right skills and experience to support people safely.

There was a robust recruitment process in place. This helped to ensure that staff who were employed at the service were suitable to work in a care setting. Staff received regular support from their managers which included one to one supervision. Staff told us they felt well supported.

People received the assistance they needed to eat and drink sufficient amounts to help keep them well. People were supported to maintain their physical and mental health and staff made referrals to healthcare professionals when required.

People were positive about the staff and management at the service. We observed staff to be kind and caring. Staff were knowledgeable about people’s individual requirements in relation to their care and support needs and preferences. People and or their relatives had been involved in the planning of their care where they were able to and where this was appropriate.

People were supported and encouraged to participate in hobbies and pursue topics that were of interest to them, both within the home and in the local community.

There were arrangements in place to receive feedback from people who used the service. People were able to raise any concerns they had and told us that they were confident they would be listened to and any concerns raised would be addressed.

There were systems and processes in place to regularly monitor the quality of the care and support provided for people who used the service. Where shortfalls were identified actions were in place to make the required improvements.