Archived: Thorndene Residential Home

Updated 3 March 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 8 February 2017 and was unannounced. The inspection was conducted by a adult social care inspector.

Before the inspection we reviewed the information we held about the service. This included the last inspection report, statutory notifications about incidents and events affecting people using the service and a Provider Information Return (PIR) the registered manager completed and sent to us. The PIR is a form that asks them to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with six people living at the home and four relatives. This helped us evaluate the quality of interactions that took place between people living in the home and the staff who supported them.

We also spoke with the registered manager, the providers, two senior care workers, two care workers and the cook We reviewed the care records for three people using the residential service and three people who used the domiciliary service including their support plans and risk assessments.

We looked at the management of medicines records including their storage and disposal. We also looked at four staff recruitment files and records related to the running of the service. These included maintenance records, checks and audits carried out to monitor quality in the service and make improvements.

Following the inspection we spoke on the telephone with three relatives of people who used the domiciliary service. This helped us evaluate how satisfied people were with the service they received.

Updated 3 March 2017

Thorndene Residential Home is situated on the outskirts of Doncaster, and is in easy reach of local shops and amenities. The home is registered to provide accommodation for up to 22 older people. Accommodation is located on both the ground and first floor. There is a small car park at the front and enclosed gardens at the side and rear of the home. At the time of this inspection there were 18 people who used the service living at the home.

Thorndene at Home is also provided from this location. This is a domiciliary care service and provides person care to people living in the community. At the time of this inspection we were told 16 people received the service. A further six people required only social support, for example help with shopping cleaning and socialising in the community.

At the last inspection on the 6 January 2015 the service was rated Good.

At this unannounced inspection on the 8 February 2017 we found the service remained Good. The service met all relevant fundamental standards.

The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback from people using the service. We carried out observations to see how they were being supported and cared for. We observed positive interactions between the staff and the people using the service. People told us they felt safe and the staff were respectful and observed their rights and choices

There was sufficient staff with the right skills and competencies to meet the assessed needs of people living in the home. Those who received care in their home told us staff were prompt and met their assessed needs.

Robust recruitments procedures ensured the right staff were employed to meet people’s needs safely. Staff received training to administer medications safely both in their own homes and in the residential care home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had a varied diet and they told us they liked the meals that were provided to them. People could access a range of health care professionals including their GP, district nurses, occupational therapists and speech and language therapists.

People could take part in activities of their own choice and there were also organised group activities such as arm chair exercises and entertainment which was brought into the home by the provider.

Relatives and staff were happy with the way in which the service was run. The service was appropriately managed. There were comprehensive systems for monitoring the quality of the service. The registered manager and staff team listened to and learnt from the feedback of others to make changes and improve the service.

Further information is in the detailed findings below