- Homecare service
St Anne's Community Services - York DCA
Report from 20 June 2024 assessment
Contents
Ratings
Our view of the service
The location includes 2 different Assessment Service Groups (ASGs). The location is registered for the ASGs ‘supported living’ and ‘domiciliary care’. Under CQC’s new assessment methodology, the 2 ASGs are reported on separately. This report is in respect of the supported living setting only and considers only those service users who received support from that ASG and the regulated activity of personal care. We carried out our onsite assessment on 9 July 2024. Offsite assessment activity started on 11 July 2024 and ended on 31 July 2024. The last rating for the service was inadequate (report published 8 December 2023). At the last inspection, the provider was in breach of regulation regarding safe care and treatment, safeguarding and recruitment. At this assessment, some improvements had been made and the provider was no longer in breach regarding safe care and treatment, safeguarding and recruitment. At the last inspection, the provider was also in breach of regulation regarding the provision of person-centred care and governance of the service. Although some improvements had been made, at this assessment the provider remained in breach of these regulations. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
Relatives told us the service had improved and people were supported in a safe environment. People received their medicines at the right times and in the way prescribed. People were referred to other healthcare professionals where appropriate and supported to attend appointments. People were comfortable and settled in the presence of staff. People were supported by a staff team that understood their immediate needs and how to recognise these. However, whilst some improvement had been made since the previous inspection, other areas still required improvement. People did not always receive support in line with best practice guidance such as the ‘Right support, right care, right culture’. People were not always consistently supported to gain independence and life skills. People were going out more and participating in more activities that they enjoyed. However, further improvement was required in this area to ensure people led fulfilling lives. Where activities people enjoyed were not possible, alternatives were not always explored. Further work was required to promote individuals’ quality of life including meaningful goals and aims and finding out about people’s aspirations and what was important to them. Further work was required around creating a sensory environment which met people’s individual needs.