Clarriots Care provides support for people who need assistance with their personal care. They support people who live in their own homes in the community. At the time of the inspection two people were receiving a service. Both of these people required minimal support with personal care. The inspection took place on 20 September 2017 and we gave the provider 24 hours’ notice in order to make sure the people we needed to speak with were available. This was the first inspection of this service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had systems in place to monitor and assess the quality of care provided and drive improvement. These systems had identified issues relating to the maintenance of records at the service but had not yet been fully addressed. This is an area of practice we identified as needing to improve.
People were provided with a service that was centred on their needs, wishes and preferences. Care provided was responsive to people’s changing needs and wishes and staff respected people’s privacy and treated them with dignity.
Care plans described people’s needs and preferences and staff were aware of people’s personal history and the relationships that mattered to them. People and their relatives were consulted about decisions and involved in planning their care. One relative commented, “It’s an excellent company. The girls coming in are lovely with my relative. We’re really pleased with them and have confidence in them using the equipment.”
There were systems and procedures in place for the safe management and administration of medicines.
There were systems in place to ensure people received safe care and there were sufficient staff employed to support them. Recruitment practices ensured staff were suitable -to work with vulnerable people. Staff were knowledgeable and trained in safeguarding and what action they should take if they suspected abuse was taking place.
Staff had received training that equipped them to fulfil their role and there were opportunities for additional training specific to the needs of people who may use the service in the future, such as caring for people living with dementia or epilepsy.
The registered manager and staff had received training and worked in accordance with the Mental Capacity Act 2005 (MCA).
Risks associated with the delivery of care, environment and equipment had been identified and managed.
The registered manager was approachable and staff felt confident any concerns they may have would be taken seriously. A staff member commented, “It’s a great place to work. The manager is very supportive and is all about the clients.”