Updated 22 March 2022
We undertook a follow up focused inspection of Pro-Dent Dental Surgery on 17 February 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of Pro-Dent Dental Surgery on 20 October 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well led care and was in breach of regulations 12, 15, 17, 18and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Pro-Dent Dental Surgery Dental Surgery on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
Background
The provider has 23 practices and this report is about Pro-Dent Dental Surgery.
Pro-Dent Dental Surgery is in Southampton and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The dental team includes three dentists, four trainee dental nurses, a practice manager and two receptionists. The practice has three treatment rooms.
During the inspection we spoke with a dentist, two trainee dental nurses, two receptionists, a compliance manager, an area manager and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
- Monday 8am to 6pm
- Tuesday 8am to 6pm
- Wednesday 8am to 6pm
- Thursday 8am to 6pm
- Friday 8am to 6pm
- Saturday 9am to 5.30pm