We carried out a review of the data available to us about Calderdale Homecare Rochdale on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Calderdale Homecare Rochdale, you can give feedback on this service.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Safeguarding policies, procedures and staff training helped protect people from harm. Risk assessments helped protect the health and welfare of people who used the service. The administration of medicines was safe.
People were supported to live healthy lives because they had access to professionals, a well-trained staff team and supported to take a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice
People were treated as individuals which helped protect their dignity. People’s equality and diversity was respected by a caring staff team. People told us they felt well treated and supported.
People told us they felt able to raise any concerns. Activities were provided as part of people’s care package and the service arranged free activities in the community for people to meet and socialise. Plans of care provided staff with necessary information to meet people’s needs.
The registered manager and key staff knew people well. People who used the service, family members and staff said managers were available and approachable. People and staff were able to air their views about how the service was run. Regular audits of service provision helped maintain and improve standards.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This is the first rated inspection for this service.
The service did not have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The previous registered manager left in May 2017. The area manager showed us her application for her Disclosure and Barring service check to show the service was filling the registered manager post promptly.
Staff we spoke with were aware of how to protect vulnerable people and had safeguarding policies and procedures to guide them, which included the contact details of the local authority to report to.
Recruitment procedures were robust and ensured new staff should be safe to work with vulnerable adults.
Risk assessments for health needs or environmental hazards helped protect the health and welfare of people who used the service but did not restrict their lifestyles.
Staff were trained in the administration of medicines and managers checked the records to help spot any errors and keep people safe.
Staff were trained in infection control topics and issued with personal protective equipment to help prevent the spread of infection.
Staff received an induction and were supported when they commenced employment to become competent to work with vulnerable people. Staff were well trained and supervised to feel confident within their roles. Staff were encouraged to take further training in health and social care topics.
People were supported to take a healthy diet if required and staff were trained in nutrition and food safety.
Staff told us how they would support someone if they thought their liberty was being deprived to help protect their rights.
We observed a good rapport between people who used the service and staff. People who used the service told us staff were reliable and they knew them well.
Personal records were held securely to help protect people’s privacy.
There was a complaints procedure for people to raise any concerns they may have.
People were assisted to attend meaningful activities as part of their package or staff good will.
Plans of care gave staff clear details of what care people needed. People helped develop their plans of care to ensure the care they received was what they wanted.
There were systems in place to monitor the quality of service provision and where needed the manager took action to improve the service.
The office was suitable for providing a domiciliary care service and was staffed during office hours. There was an on call service for people to contact out of normal working hours.
People who used the service thought managers were accessible and available to talk to.