The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Nottingham

20 Fletcher Gate, Nottingham, Nottinghamshire, NG1 2FZ (0115) 954 0167

Provided and run by:
AKA Case Management Limited

Important: This service is now registered at a different address - see new profile
Important: The provider of this service changed. See old profile

All Inspections

17 January 2014

During a routine inspection

We spoke with two relatives of the three people who used this service. They both said that they were satisfied with the care and support provided by AKA Case Management. One person said, 'I want the best for my (relative) and the service provides this. I can't think of anything that needs improving'. Another person said, 'My (relative's) personal care is second to none. They are beautifully turned out and always so clean. It's a big, big recommendation for the staff that look after them'.

We noted that people and their relatives gave consent before staff provided any care or support. The provider had a system in place to ensure people's consent was documented.

Care records were detailed, up to date and person-centred. Appropriate risk assessments had been completed and were reviewed on a regular basis.

The provider cooperated with others in the care, treatment and support of the people who used the service. This included multi-disciplinary working with other professionals including physiotherapists, occupational therapists and psychologists. We noted that there were regular multi-disciplinary team meetings that ensured all of the person's needs were being met.

Staff received appropriate training to carry out their roles and responsibilities. The care staff we spoke with told us that they felt well supported and were given ample opportunities to access different training programmes.

We found the provider had a complaints policy and procedure in place. This was readily available to people who used the service and their relatives. We saw evidence that staff supported people if they wished to complain. The provider had not received any written complaints from people but explained the procedure they would follow if they did.

30 August 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because some of the people had complex needs which meant not all were able to tell us their experiences. We also spoke to people's relatives and they told us they like the service which was provided by the agency.

The people we did speak with told us they were treated with dignity and respect and that they made their own choices regarding their care. They also said they chose what they wanted to do during the day and made the decisions on what to wear. One family member said, 'They (the staff) always consult me before they dress my relative or make any changes to the care package.'

People we spoke with told us they had individual care files in their home's which people had been involved in compiling and told the staff what help they needed. One person said 'I was involved throughout my care assessment, which was carried out in my home.'

People said they felt safe and trusted the people who care for them. Some people took their medication themselves while others were supported by the care workers.

Staff told us that spot checks were undertaken by the registered person to monitor care they provide. Other staff said they had support and supervision from the registered person to help them do their job.