Western Mount Lodge Nursing Home

Updated 21 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by one inspector.

Service and service type

Western Mount Lodge Nursing home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Western Mount Lodge Nursing home supports people experiencing a mental health condition. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about. We sought feedback from the local authority. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We used information gathered as part of monitoring activity that took place on 1 June 2022 to help plan the inspection and inform our judgements. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spent time observing care and support in the communal areas. We observed how staff interacted with people who used the service. We spoke with five people that were using the service. We spent time with the provider during the inspection and spoke with two care staff and two nurses. We looked at the care records for two people. We checked that the care they received matched the information in their records. We looked at a variety of records relating to the management of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found.

Updated 21 July 2022

About the service

Western Mount Lodge Nursing Home is a residential home located in Derby City providing nursing and personal care with accommodation. This service caters for people with mental health needs. At the time of the inspection, 16 people were living in the service. The service can support up to 18 people

People’s experience of using this service and what we found

Infection prevention and control practices were followed to help prevent infection transmission, including those from COVID-19.

People’s health and care needs were assessed, and care plans and risk assessments were kept up to date. Staff received training and updates to help them support people effectively. New staff completed an induction programme, which included learning from more experienced staff. Staff supported people with their meals and drinks, and we saw their dietary preferences and choices were known and respected. Other health and social care professionals were involved in people’s care when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were supported to raise any concerns they had, and this was discussed in regular meetings with people. Both the people using the service and the staff team were supported to give their views and audits were undertaken to monitor and drive improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update: The last rating for this service was requires improvement (published 10 August 2019). There were no breaches of regulation. At this inspection we found improvements had been made.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.