15 January 2013
During a routine inspection
There were systems and processes, policies and procedures in place for quality assurance, care and staff management. Report writing in the care records was up to date and reflected the changes in care and treatment that people received. We also found that staff were supported and monitored in their working practice. Training and appraisal programmes were in place.
We spoke with two people who used the service during our visit were satisfied with the care they received. One person told us 'The staff are very nice' another said 'There were not enough staff over Christmas'. We saw that the registered manager was holding interviews for new staff on the day of our inspection.
Our observations of the service showed that staff spoke with and interacted on the telephone with people who used the service in a patient and pleasant manner. Staff members acted on concerns and learnt from the situation.