Quality Care Resourcing Ltd

Updated 22 May 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 March 2018. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to ensure that the registered manager would be present. The inspection was carried out by one inspector and an expert by experience that carried out telephone interviews with people using the service and relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection we looked at information that we had received about the service and any formal notifications that the service had sent to the CQC. We looked at three care plan records and risk assessments, four staff files, personnel records and other documented information related to the management of the service. We asked the provider to complete a Provider Information Return (PIR) which they did. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we made contact with four people using the service and two relatives of other people who could give views on their behalf. We spoke with the manager of the service. We received one e mail from a member of care staff in response to our request for feedback from all staff. Prior to this inspection we contacted the local authority that commissioned all of the care packages that the service provided and they replied very positively about the quality of the service provided.

Updated 22 May 2018

This inspection took place on 8 March 2018. The provider was given 48 hours' notice because the location provides a domiciliary care service. At the time of the inspection Quality Care Resourcing provided domiciliary care and support for 13 people in their own home. The service worked primarily with older people all of whom were living in Essex.

This was the first inspection of the service since registration in September 2016. As a result of this inspection the service was rated as Good.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger adults with disabilities. CQC inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in post. A registered manger is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of law; as does the provider. The registered manager was present during the inspection.

Procedures relating to safeguarding people from harm were in place. A member of care staff told us that they understood what to do to keep people safe from harm. Staff had training about the systems in place to protect people who could not make decisions and the legal requirements outlined in the Mental Capacity Act 2005.

The service operated safe staff recruitment procedures and ensured that all staff were suitable for the role before beginning any direct care work with people using the service.

Medicines were managed safely and the service had a detailed policy for managing, recording and auditing the safety and effectiveness of medicines management.

Risk assessments provided staff with guidance on how to mitigate people’s individual personal risks. Risks had been clearly identified and risk reduction measures were identified and acted upon.

Staff were provided with a suitable induction as well as on-going regular training and supervision to support them in their role.

People were involved in planning their care and had regular reviews to gain their opinion on how things were. Care plans were person centred and included information on how people wanted their care to be delivered as well as their likes and dislikes.

People and their relatives were provided with information on how to make a complaint and their views were obtained and acted upon. People were treated with dignity and respect and trusted the staff that supported them.

People who used the service, relatives and stakeholders had a range of opportunities to provide their views about the quality of the service and the provider monitored the performance of the service.

Further information is in the detailed findings below.