The Care Quality Commission
  • Dentist
  • Dentist

Archived: Market Square Dental Practice

2 Market Square, Newent, Gloucestershire, GL18 1PS (01531) 821174

Provided and run by:
Dr Mahdi Mirgati

All Inspections

27 January 2014

During an inspection looking at part of the service

We did not speak to patients who used the service this time. This was a follow up inspection to look at procedures and records where two compliance actions had been made at the previous visit. We spoke with the practice manager and a receptionist. We found that there were effective infection control procedures to include decontamination of instruments. Clear records had been completed to protect patients from infection.

We found that the provider had monitored the quality of the service provided to patients by seeking their views about their care and treatment and they were acted on. We looked at surveys that had been completed by the patients and found the following comments, "all staff efficient and friendly", "I have been very pleased with the practice, thank you". Additional audits had been completed and actions had been recorded and acted upon to improve the service.

31 July 2013

During a routine inspection

When we visited Market Square Dental Practice we spoke to the dentist, a dental nurse, three patients and the receptionist. We observed how reception staff communicated with patients in the waiting area. The patients told us that the dentist had always asked about their medical history at every visit and explained their treatment to them. We looked at treatment plans and the information that had been given to patients about their treatment was recorded in detail. Patients also told us, "everyone is very friendly here" and "very good and helpful dentist".

We looked at the decontamination rooms where instruments were cleaned and sterilised. Some procedures for the decontamination of instruments could be improved and the systems required auditing.

Patients had not been asked their opinion about the practice to identify where improvements could be made.