We carried out a review of the data available to us about P&T Cares 4 U Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about P&T Cares 4 U Ltd, you can give feedback on this service.
People’s experience of using this service and what we found
People felt they were safe and relatives raised no concerns over how staff supported their family member. Staff knew how to escalate issues and concerns and were aware of potential risks when providing support. People received their medicines appropriately, as required. Staff used correct equipment, such as gloves and aprons when assisting people. Accidents and incidents were managed appropriately.
Staff received an effective induction and appropriate ongoing training, so they felt able to support people confidently. People felt that staff supported their individual needs and requirements. People received food and drinks as required and were supported to attend? attended any medical appointments. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt staff were kind and caring towards them. People were given choices and were able to make their own decisions as far as possible. Staff supported people to be independent and ensured that people’s privacy and dignity was maintained.
People and relatives felt involved in the development of care plans. Care plans provided staff with information about people’s needs and preferences and how they would like these to be met. A complaints procedure was in place and people and their relatives knew how to raise concerns and felt these would be addressed.
People, relatives and staff thought the service was managed well. The registered manager was described as approachable and open in the way they managed the service. Systems were in place to monitor the delivery of the service. Where issues arose action was taken to address these.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
P & T is registered to provide personal care to people who live in their own homes. On the day of our inspection 51 people were using the service.
This was the first rating of the service since it was registered on 12 July 2016.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was available on the day of the inspection.
People using the service felt safe. Care staff were aware of the processes they should follow to minimise risk to people. Systems were in place to protect people from the risk of harm and abuse. Care staffing levels and skill mix ensured that people’s needs would be met.
Care staff had the skills and knowledge required to support people effectively. Care staff received an induction prior to them working for the service and they felt prepared to do their job. Care staff could access on-going training and regular supervision to assist them in their role. Care staff knew how to support people in line with the Mental Capacity Act 2005 and gained their consent before assisting or supporting them. Care staff assisted people to access food and drink.
Where possible people were involved in making their own decisions about their care and their specific needs. Care staff provided dignified care and showed respect to people. People were encouraged to retain their independence with care staff there ready to support them if they needed help.
Care staff understood people’s needs and provided specific care. People’s preferences had been noted and acted upon where possible. People knew how to raise complaints or concerns and felt that they would be listened to and the appropriate action would be taken.
Quality assurance audits were not detailed enough to provide an awareness if any patterns or trends were developing which may impact upon the service provided to people. People were happy with the service they received and felt the service was led in an appropriate way. We received notifications of accidents or incidents that had occurred.