Spire Clare Park Hospital

Updated 19 October 2024

Date of assessment: 06 March to 12 April 2024. Spire Clare Park Hospital is operated by Spire Healthcare Limited. The hospital opened in 1984 and is a private hospital located in Farnham, Surrey. The hospital provides a range of services to patients of all ages who are self-funded, through private medical insurance and NHS funded. We inspected the surgery service due to receiving information of concern. We assessed 10 quality statements across safe, effective and well-led key questions and have combined the scores for these areas with scores from the last inspection. We did not inspect the other assessment services groups of outpatients, diagnostic imaging and services for children and young people as part of this assessment.

Updated 24 January 2024

Date of assessment: 06 March to 12 April 2024. Spire Clare Park Hospital is operated by Spire Healthcare Limited. The hospital opened in 1984 and is a private hospital located in Farnham, Surrey. The hospital provides a range of services to patients of all ages who are self-funded, through private medical insurance and NHS funded. We inspected the surgery service due to receiving information of concern. We assessed 10 quality statements across safe, effective and well-led key questions and have combined the scores for these areas with scores from the last inspection. At this assessment, we found the service was performing well and meeting expectations. There was an open and honest learning culture, incidents and complaints were used as an opportunity for improvement. The hospital provided safe systems and had patient pathways to ensure continuity of care. Staff involved people in decisions about their care and treatment and supported them to ask questions. There were systems and processes in place to ensure a safe environment. Staffing numbers and competencies were calculated to ensure safe and effective staffing. The service provided care based on national guidance and evidence-based practice and worked together to benefit patients. Leaders had the abilities and there was clear and effective governance in place to monitor safety, quality and performance in the services.

Updated 16 August 2018

Children and young people’s services were a small proportion of hospital activity.

We rated this service as good because it was safe, effective, caring, responsive and well led.

Updated 22 February 2017

We rated this service as good overall. We found outpatients and diagnostic imaging was good for the key questions of safe, caring, responsive and well led. We did not rate effective, as we do not currently collate sufficient evidence to enable a rating.

There were appropriate systems in place to keep patients safe. Staff fulfilled their responsibilities to raise concerns and report incidents and near misses. Patients were appropriately safeguarded from abuse and avoidable harm. Staff undertook appropriate mandatory training for their role and they protected patients from the risk of abuse and avoidable harm. The hospital was generally clean and tidy but we found areas of dust in a number of consulting rooms. Cleaning schedules were not displayed in all outpatient areas. Staff wore protective clothing and followed hand hygiene procedures to reduce the spread of infection.

Care and treatment was delivered in line with current evidence based guidance, and best practice and legislation. There was evidence of local and national audits, including clinical audits. Staff were qualified and had the appropriate skills to carry out their roles effectively. Managers supported staff to deliver effective care and treatment, through meaningful and timely appraisal.

We observed that staff were caring, kind, compassionate, and treated patients with dignity and respect. Feedback from people who used the service and those close to them was positive about the way staff treated them.

There was good availability of appointments for patients across all specialities. Access to appointments was timely; staff held clinics on weekdays into the evening and on Saturdays to suit patients’ preferences. Waiting times, delays, and cancellations were minimal and managed appropriately.

Translation services were available when required and staff made practical adjustments to accommodate patients’ individual needs, for example, when caring for patients with dementia. Complaints were taken seriously, investigated thoroughly and resulted in positive changes made to practice and procedures.

Effective governance and risk management systems were in place. Local and senior managers were visible and approachable to all staff. There was an open and supportive learning culture. Staff gave patients opportunities to provide feedback about their experiences and they used the feedback to improve the service.