Meadow Court Residential Home

Updated 9 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 16 December 2020 and was announced.

Updated 9 January 2021

About the service: Meadow Court is a residential care home that provides personal and nursing care for up to 37 people, some of whom are living with dementia. At the time of inspection 34 people lived in the service.

People’s experience of using this service: People were supported to take their medicines in a safe way however we found a few instances where medicines were not always safely managed. We have made a recommendation about the management of some medicines.

Everyone we spoke with told us Meadow Court was a friendly and lovely place to reside and visit, that staff were kind and caring and people were treated with respect.

Recruitment processes were robust and thorough checks were completed before staff started working in the home. We saw there were sufficient numbers of staff on duty to make sure people’s care needs were met. Staff had received training and supervision to ensure people received appropriate care.

The provider and staff knew what to do to keep people safe. Individual risks had been assessed and identified as part of the support and care planning process. We saw nice interactions between staff and people who used the service. We saw staff respected people’s privacy and dignity.

People’s nutritional needs were met and the menus we saw offered variety and choice. Records showed people had regular access to healthcare professionals to make sure their health care needs were met.

A complaints procedure was in place. People and a relative told us they would have no hesitation in raising concerns. All feedback was used to make continuous improvements to the service.

The home had good management and leadership. The provider and registered manager was visible working with the team, monitoring and supporting staff to ensure people received the care and support they needed.

More information is in Detailed Findings below.

Rating at last inspection: Requires improvement (report published 1 December 2017)

Why we inspected: This was a planned inspection based on the rating at the last inspection. We saw improvements had been made since our last inspection and the provider was no longer in breach of the regulation relating to recruitment. The service had improved and is now rated good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.