Updated 31 October 2019
The County Clinic is an organisation registered with the Care Quality Commission (CQC) based at 57 Billing Road, Northampton, NN1 5DB. This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 for treatment of disease, disorder or injury and diagnostic and screening procedures and is registered as an Independent Healthcare Company. The County Clinic is managed from the Northampton site and the surgeons work in the NHS and in the private hospital close to the service.
- The County Clinic provides a private orthopaedic consultation service specialising in lower limbs and foot and ankle services. The service also provides shockwave therapy and some nursing and podiatry services. Any required orthopaedic surgery is not carried out from the location and patients are seen to provide them with a consultation.
- The staff team consists of two orthopaedic surgeons, two nurses, a team of administrative staff and a service manager.
The website for The County Clinic is:
- The County Clinic is opening from 9am – 5pm, Monday to Friday.
How we inspected this service
We inspected The County Clinic on 4 September 2019 as part of our inspection programme. Our inspection team was led by a Care Quality Commission (CQC) Lead Inspector. The team included a GP specialist advisor and a nurse specialist advisor. Before visiting we reviewed a range of information we hold about the service and asked the service to send us a range of information. This included information about the complaints received in the last 12 months and the details of their staff members, their qualifications and training. The County Clinic provided information on the day of the inspection which included audits and policies.
We sent patient comment cards two weeks prior to the inspection to gain feedback from patients. We spoke with staff from the service including the service manager, one of the surgeons, the nurses and members of the administration staff.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.